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Delivery & Return Policy

Delivery Policy

Delivery Fees

  • We have a flat rate of €5 for delivering orders under €20.
  • For orders of €20 or over, we offer free delivery all over Malta and Gozo (exclusive of any offers or discounts).

Delivery Times

  • Deliveries take place on Monday through Saturday between 9am and 6pm.
  • Orders placed by mid-day, will be delivered on the following day (except for Sundays).
  • Deliveries may take up to 72 hours, depending on the volume of orders received.

Delivery

  • All parcels must be signed for.
  • Please provide us with precise delivery instructions when placing an order, including the Address (pointing out a nearby landmark may be useful for the delivery person), Mobile Number and any possible unavailable times for delivery.
  • Omorfiá accepts no responsibility for lost or missing order if you have given permission for the parcel to be left unattended without being signed for.
  • Please note that in the event that multiple orders are placed by the same user, these might not be delivered together.

 

Return Policy

  • Within the Consumer Guarantee Guidelines, we are happy to offer a store credit on items that are returned to us unopened and unused, provided that we are notified within 5 days of receipt and the item is returned to us within 5 days of contacting us.
  • In the rare event that an item arrives broken or faulty, you are kindly requested to take an immediate photo and have this sent to us through our social media platforms.